It is well documented that public speaking is a common fear, so there’s really no need to rehash the fact that an estimated 75% of people suffer from it. Instead, let’s try to revise our perspective of this phobia.In a recent meeting, one of my mentors asked me a question that has completely changed the…
While you likely understand what BRB means and can probably suss out the intent behind LMAO, the acronyms used in sales can be a lot less obvious. Even less obvious is how these strings of letters can actually impact your business. Read on to learn the meaning behind five integral sales acronyms, as well as…
It is common to hear Dale Carnegie trainers advising others to “make it a great day!” but what exactly does this mean? The more common “have a nice day,” or the colloquial “have a good one!” are accepted as a standard parting in North America, implying that the speaker hopes the other party enjoys whatever…
Whether your smile shows off every single one of your teeth, is accompanied by a boisterous laugh, or is shy and reserved, its existence is doing good for your mind and body. According to Psychology Today, smiling releases endorphins that help to lower stress, heart rate, and blood pressure, while also lifting your mood. And this…
When you want to grab someone’s attention, the best way to do so is by engaging them in conversation on a topic of their interest. Thanks to the internet and social media, it is easier than ever to learn about a person’s favorite sports team, hobby, or travel destination. From there you’re just a quick…
Make the most of your summer! Register now for a professional development course in western Pennsylvania to gain the skills and knowledge to take your career and life to new heights. This season, we’re offering training in leadership, people skills, public speaking, and more. Tweet
In the age of Silicon Valley and startups, business wear is no longer just primly tailored suits and shiny shoes. Hoodies, turtlenecks, and jeans are now acceptable in some industries and offices, but there are still rules that should be followed to make sure you feel confident and are perceived as a professional in your…
When it comes to public speaking, what you say can be easily overshadowed by how you say it. Even if you manage to write the perfect speech – one that is captivating and perfectly conveys your points with accessible language – it can all go to waste if your delivery doesn’t back up your words….
Customer service never ends. From the first inquiry, to finalizing the sale, to the end of the warranty and beyond, there are many times during the customer lifecycle when he or she will be interacting with a representative from your business, and it’s important that each experience is a positive one. Sometimes this will be…