Two Tactics to Improve Customer Engagement Levels

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January 16, 2018
Two Tactics to Improve Customer Engagement Levels

Tweet Customer engagement encompasses all of the experiences and touchpoints a customer has with an organization’s products, services and employees. Forbes recently published its latest list of the top 50 Most Engaged Companies. These organizations offer consistent experiences, perform customer data analyses and design their teams in a matter that enables employees to prioritize the customer. Think...
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The Servant Leader

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January 15, 2018
The Servant Leader

Tweet I was working this week with a global vice president whose organization is facing 7% turnover. He met with his staff and asked the magic question: “In what ways can we…?” It took them 25 minutes to stop blaming and start thinking of possible solutions. Only then did ideas begin to flow: Change...
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What’s Your Praise-to-Criticism Ratio?

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January 8, 2018
What’s Your Praise-to-Criticism Ratio?

Tweet Criticism is hard to swallow for many people. Turns out it’s even harder to undo. Dr. Gottman and Robert Levenson started studying the difference between happy and unhappy couples during the 1970s. They discovered that the key factor between the two is the balance between positive and negative interactions. They computed a “magic...
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Time Out! The Servant Leader

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January 5, 2018

Tweet Goals. Please write, review, and/or rewrite your goals for 2018. Did you write them from the “Me” perspective...
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Five Steps to Achieving Your New Year Goals

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January 2, 2018

Tweet Setting goals for the New Year? Since 92% of people who set goals never actually achieve them according...
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This is our time…Right now! The Servant Leader

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December 26, 2017

Tweet Overcoming odds, doing what others might believe is impossible, executing successfully, then telling the story is inspirational. Why?...
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It’s Time to Re-Work Your Work-Life Balance Beliefs

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December 24, 2017

Tweet Do you ever feel that your life at work and at home, is all work? You may find yourself...
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