For over a century, Dale Carnegie has been improving individual and business performance around the world. While our training techniques continue to evolve, our core principles remain true to a single vision: real transformation begins within.
We talk a lot about what it takes to be a good leader, but what about the things leaders should be avoiding? The last thing any leader wants is for their team to think poorly of them, to be afraid of them, to complain about them at the water cooler — so how can you…
Whether your smile shows off every single one of your teeth, is accompanied by a boisterous laugh, or is shy and reserved, its existence is doing good for your mind and body. According to Psychology Today, smiling releases endorphins that help to lower stress, heart rate, and blood pressure, while also lifting your mood. And this…
When you hear the word vulnerability the words that tend to come to mind are likened to weakness, shortcoming, flaw. Chances are the last word you might associate with vulnerability is leadership. Instead, we tend to associate leadership in terms of confidence, charisma, strength, power. What you might find surprising is that vulnerability can lead…
When you want to grab someone’s attention, the best way to do so is by engaging them in conversation on a topic of their interest. Thanks to the internet and social media, it is easier than ever to learn about a person’s favorite sports team, hobby, or travel destination. From there you’re just a quick…
Make the most of your summer! Register now for a professional development course in western Pennsylvania to gain the skills and knowledge to take your career and life to new heights. This season, we’re offering training in leadership, people skills, public speaking, and more.
In the age of Silicon Valley and startups, business wear is no longer just primly tailored suits and shiny shoes. Hoodies, turtlenecks, and jeans are now acceptable in some industries and offices, but there are still rules that should be followed to make sure you feel confident and are perceived as a professional in your…
When it comes to public speaking, what you say can be easily overshadowed by how you say it. Even if you manage to write the perfect speech – one that is captivating and perfectly conveys your points with accessible language – it can all go to waste if your delivery doesn’t back up your words….
Customer service never ends. From the first inquiry, to finalizing the sale, to the end of the warranty and beyond, there are many times during the customer lifecycle when he or she will be interacting with a representative from your business, and it’s important that each experience is a positive one. Sometimes this will be…
You step off the stage at convocation, your degree finally in hand after years of study and hard work, and suddenly you’ve got the whole world before you. From here your life can go in any direction you choose, and it’s up to you to make the most of it. As you set off into…
It’s a simple — but unfortunate — fact of life for a salesperson that we simply can’t close every deal. Sometimes the reason is plain, sometimes it isn’t, and sometimes you simply never hear back. It can be frustrating and disheartening, but don’t let these “lost” sales bring you down. “It is not a lost sale if…