The Servant Leader

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January 29, 2018
The Servant Leader

Tweet I’m working this week with an executive who must embrace change. In fact, his life just might depend on it. Having a heart attack three weeks ago probably is as good a reason as any to think about making changes in one’s life and work. For most of us, however, it’s simply not...
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Three Tricks to Make This Year’s Goals Stick

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January 23, 2018
Three Tricks to Make This Year’s Goals Stick

Tweet How do you keep going when you’re ready to give up on your goals? According to U.S. News, roughly 80% of Americans give up on their resolutions by the second week of February. Perhaps you’re disappointed with your performance thus far and want to throw in the towel. Instead, try these three tips to...
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The Servant Leader

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January 22, 2018
The Servant Leader

Tweet Time out! Do you have followers? Do you have the right followers? What I mean is followers who make a difference to your organization, to the communities in which they belong, and to the families in which they live. Almost 30 years ago as a young sales representative for Dale Carnegie, an owner...
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Two Tactics to Improve Customer Engagement Levels

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January 16, 2018

Tweet Customer engagement encompasses all of the experiences and touchpoints a customer has with an organization’s products, services and...
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The Servant Leader

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January 15, 2018

Tweet I was working this week with a global vice president whose organization is facing 7% turnover. He met...
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What’s Your Praise-to-Criticism Ratio?

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January 8, 2018

Tweet Criticism is hard to swallow for many people. Turns out it’s even harder to undo. Dr. Gottman and...
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Time Out! The Servant Leader

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January 5, 2018

Tweet Goals. Please write, review, and/or rewrite your goals for 2018. Did you write them from the “Me” perspective...
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